French-Speaking Telecom Support Advisor - Onsite in Porto

Cross Border Talents; Vila do Conde; On-site; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Private health insurance from day one

Meal allowance of €126 per month

Productivity bonus €100 per month (for

Attendance bonus €9.60 per day

Welcome bonus €150 gross

Contract from day one

Paid training

Career development opportunities

Job summary

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer support professional for on-site work. You will provide personalised assistance, understand customer needs, and respond effectively to inquiries while adapting your approach to different situations.

You will collaborate with the team to maintain a high standard of service and uphold a positive company image. The role emphasizes proactive problem solving, professional communication, and the ability to contribute to

Qualifications

• Proficiency in French (spoken and written) at a C1/C2 level.
• Good theoretical and practical knowledge of IT.
• Strong interpersonal skills and a proactive approach.
• Must reside in or around Porto, Portugal.
• Experience in customer relations is considered an asset.

Responsibilities

• Provide personalised customer support, ensuring a positive and professional customer experience.
• Listen to customers, understand their needs and respond effectively to their enquiries.
• Adapt communication to different customer situations and requirements.
• Handle customer interactions proactively, aiming to provide helpful and appropriate solutions.
• Contribute to a positive company image through high-quality customer service.
• Collaborate with team members to ensure a consistent and customer-focused service.

Skills

French proficiency

IT knowledge

Interpersonal skills

Proactive approach

Portugal resident

Job description

Cross Border Talents in Porto, Portugal, is seeking a French-speaking customer support professional for on-site work. You will provide personalised assistance, understand customer needs, and respond effectively to inquiries while adapting your approach to different situations.

You will collaborate with the team to maintain a high standard of service and uphold a positive company image. The role emphasizes proactive problem solving, professional communication, and the ability to contribute to