French-Speaking Tech Support Pro — Onsite Lisbon, Training & Bonus
Konecta
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Benefits offered by this job
Job summary
Konecta is seeking a French-speaking Technical Support Specialist to join our Lisbon team in Sete Rios. You will provide technical assistance, troubleshoot issues, and guide customers through solutions, while accurately recording cases in the database.
The role emphasizes excellent customer experience and teamwork in a fully onsite environment. Required are high-level French, fluency in English, and prior customer service or technical support experience, with strong communication and analytical
Qualifications
- High level of French is required.
- Fluent English is required.
- Experience in Customer Service or Technical Support is required.
- Strong troubleshooting and analytical skills are essential.
- Excellent verbal and written communication skills.
- Ability to work effectively within a team.
- Experience with CRM tools is a plus.
- Onsite availability in Sete Rios, Lisbon and immediate start.
Responsibilities
- Provide technical assistance and support to our client’s customers.
- Identify and troubleshoot technical issues.
- Guide customers through the appropriate solutions.
- Record all issues and solutions accurately in the company’s database.
- Collaborate with the support team to deliver an excellent customer experience.
Skills
Tools
Job description
Konecta is seeking a French-speaking Technical Support Specialist to join our Lisbon team in Sete Rios. You will provide technical assistance, troubleshoot issues, and guide customers through solutions, while accurately recording cases in the database.
The role emphasizes excellent customer experience and teamwork in a fully onsite environment. Required are high-level French, fluency in English, and prior customer service or technical support experience, with strong communication and analytical
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