French-Speaking Technical Support Specialist – Lisbon

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a Technical Customer Support agent to assist clients across phone, chat, and email. Fluency in French and at least basic English are required, with employment eligibility in the EU.

You will maintain accurate case notes in internal systems, escalate recurring issues, and resolve inquiries efficiently while upholding quality standards. This on-site role follows an 8-hour day, five days a week.

Qualifications

• Fluent French required.
• English at least B1 level.

Responsibilities

• Respond to customer questions across phone, chat, and/or email.
• Keep internal systems and case notes accurate and current.
• Flag recurring issues so they can be addressed at the source.
• Resolve issues efficiently without cutting corners on quality.

Skills

French (Fluent)

English (B1)

Job description

Cross Border Talents in Lisbon is seeking a Technical Customer Support agent to assist clients across phone, chat, and email. Fluency in French and at least basic English are required, with employment eligibility in the EU.

You will maintain accurate case notes in internal systems, escalate recurring issues, and resolve inquiries efficiently while upholding quality standards. This on-site role follows an 8-hour day, five days a week.