French Technical Support Specialist — Lisbon (In-Office)

Cross Border Talents; Lisboa; On-site; EUR 25,000 - 35,000; Full time

Benefits offered by this job

Competitive salary

Performance Bonus

Meal Allowance

Transportation Allowance

Job summary

A leading customer support company in Lisbon is seeking a French Technical Customer Support Specialist to provide exceptional service across various channels. The ideal candidate should be fluent in French and possess strong communication and leadership skills. This role offers competitive compensation and additional benefits such as performance bonuses and allowances for meals and transportation, fostering a collaborative onsite work environment.

Qualifications

• 0-1 year experience in customer support.
• Eagerness to learn and grow.

Responsibilities

• Deliver exceptional support via phone, live chat, email, and social media.
• Address inquiries related to account setup, verification, login issues, financial concerns, and technical difficulties.
• Serve as a trusted advisor to customers, particularly in the sports industry.
• Respond quickly to customer questions, concerns, and feedback.
• Build strong relationships with customers through clear and effective communication.
• Maintain high service standards in line with company policies.
• Provide suggestions for process and service improvements.

Skills

Fluent in French (C2 level)

Strong leadership skills

Analytical skills

Communication skills

Job description

A leading customer support company in Lisbon is seeking a French Technical Customer Support Specialist to provide exceptional service across various channels. The ideal candidate should be fluent in French and possess strong communication and leadership skills. This role offers competitive compensation and additional benefits such as performance bonuses and allowances for meals and transportation, fostering a collaborative onsite work environment.