French-Speaking Customer Support Pro – Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon is seeking a French-speaking Customer Support Representative to be the voice customers hear on-site. You will handle inquiries with a focus on courteous, effective problem solving and maintain clear, accurate case notes.

Requirements include fluent French, English at B2, some customer-facing experience, and being reasonably tech-friendly. EU work eligibility is required; the role is based in Lisbon, Portugal, and follows an on-site schedule of 8 hours per day, 5

Qualifications

• Fluent in French with clear English communication.
• Customer-facing experience is preferred but not required.
• Comfortable learning and using internal systems.
• Eligible to work in the EU (citizenship or permit).

Responsibilities

• Resolve issues efficiently without compromising quality.
• Keep internal systems and case notes accurate and up-to-date.
• Contribute to a supportive, collaborative team environment.
• Recognize when escalation is needed versus direct resolution.

Skills

French fluency

English (B2)

Customer-facing experience

Tech-savvy

Job description

Cross Border Talents in Lisbon is seeking a French-speaking Customer Support Representative to be the voice customers hear on-site. You will handle inquiries with a focus on courteous, effective problem solving and maintain clear, accurate case notes.

Requirements include fluent French, English at B2, some customer-facing experience, and being reasonably tech-friendly. EU work eligibility is required; the role is based in Lisbon, Portugal, and follows an on-site schedule of 8 hours per day, 5