French-Speaking Tech Support Engineer - Remote

Aviation Jobsearch Europa; Lisboa; Remote; EUR 28,000 - 42,000; Full time

Benefits offered by this job

Fully remote with Porto training

Private health insurance

Meal allowance

13th-month bonus

14th-month Christmas bonus

Paid annual leave

Job summary

Aviation Jobsearch Europa is seeking a French-speaking Technical Support Representative for a fully remote role with occasional Porto training. You will support a tech platform, troubleshoot using MySQL, and collaborate with developers in English.

The role offers 40 hours weekly, shifts Mon-Fri between 07:00 and 19:00, 1 day quarterly in Porto, private health insurance, meal allowance, and year-end bonuses.

Qualifications

• Native or fluent French (C1/C2) with strong English (B2+).
• Solid MySQL knowledge is essential.
• Familiarity with API testing tools is a plus.
• High school diploma or higher.
• No prior work experience required; MySQL is the main requirement.

Responsibilities

• Provide French-language technical support to customers via chat/voice.
• Troubleshoot platform and database inquiries using MySQL.
• Escalate complex bugs with clear documentation to developers.
• Deliver timely, accurate technical solutions and maintain satisfaction.
• Translate technical specs into user-friendly language.

Skills

French language fluency

English communication (B2+)

MySQL knowledge

Technical aptitude

Education

High school diploma or equivalent

Tools

Postman

Job description

Aviation Jobsearch Europa is seeking a French-speaking Technical Support Representative for a fully remote role with occasional Porto training. You will support a tech platform, troubleshoot using MySQL, and collaborate with developers in English.

The role offers 40 hours weekly, shifts Mon-Fri between 07:00 and 19:00, 1 day quarterly in Porto, private health insurance, meal allowance, and year-end bonuses.