French-Speaking Tech Support Engineer - MySQL (Remote)

Shore; Porto; Remote; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Daily meal allowance

13th-month bonus

14th-month Christmas bonus

Private health insurance

Annual leave & holidays

Paid training & growth

Job summary

Shore is seeking a French-speaking Technical Support Representative to join a fully remote team. You will assist platform users in French, communicate with developers in English, and resolve technical issues using MySQL.

You will participate in two weeks of on-site training in Porto, then work remotely with rotating shifts and a 40-hour week. A strong customer-focused mindset and willingness to learn FinTech tech are essential.

Qualifications

• Native or fluent French (C1/C2) with strong professional English (minimum B2).
• Solid working knowledge of MySQL is essential.
• Familiarity with Postman or API testing tools is an advantage.
• High school diploma or equivalent qualification (or higher).
• No prior work experience required; technical knowledge of MySQL is the primary requirement.
• Availability to attend two weeks of on-site training in Porto.

Responsibilities

• Provide technical support in French to customers and liaise with developers in English via chat and voice channels.
• Troubleshoot and resolve platform and database-related inquiries using MySQL.
• Escalate unresolved or complex technical bugs to the software development team with clear documentation.
• Deliver timely and accurate technical solutions while maintaining high customer satisfaction standards.
• Translate technical specifications into clear, user-friendly language for non-technical users.

Skills

Fluent French

English (B2+)

Education

High school diploma or equivalent

Tools

MySQL

Postman

Job description

Shore is seeking a French-speaking Technical Support Representative to join a fully remote team. You will assist platform users in French, communicate with developers in English, and resolve technical issues using MySQL.

You will participate in two weeks of on-site training in Porto, then work remotely with rotating shifts and a 40-hour week. A strong customer-focused mindset and willingness to learn FinTech tech are essential.