French-Speaking Tech Support Specialist – Remote

Eurofins

Braga

Remote

EUR 22,000 - 32,000

Full time

3 days ago

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Benefits offered by this job

Remote work

Quarterly Porto visit

Meal allowance

13th month bonus

14th month bonus

Private health insurance

Paid annual leave

Training program

Job summary

Eurofins in Portugal is seeking a French-speaking Technical Support Representative for a tech platform. You will provide product support to platform users, troubleshoot issues with MySQL, and collaborate with developers to resolve complex platform challenges.

The role is fully remote with occasional Porto office participation during two weeks of on-site training. It offers 40 hours per week, rotating shifts, health insurance, paid leave, and a structured training program with career growth in

Qualifications

Fluency in French and strong professional English skills.
Solid working knowledge of MySQL is essential.
Familiarity with API testing tools is an advantage.
Two weeks of on-site training in Porto.
No prior work experience required; MySQL is the primary requirement.

Responsibilities

Provide technical support in French to customers and liaise with developers in English via chat and voice channels.
Troubleshoot and resolve platform and database-related inquiries using MySQL.
Escalate unresolved or complex technical bugs to the software development team with clear documentation.
Deliver timely and accurate technical solutions while maintaining high customer satisfaction standards.
Translate technical specifications into clear, user-friendly language for non-technical users.