French-Speaking Tech Support Advisor — Hybrid in Porto

Cross Border Talents; Porto; Hybrid; EUR 24,000 - 38,000; Full time

Job summary

Cross Border Talents in Porto, Portugal, is seeking a Technical Support Advisor to join our team in a hybrid role. You will diagnose technical issues and guide customers through fixes with clear, jargon-free explanations, emphasizing patience and accuracy.

In this fast-paced, customer-facing position, you will log resolutions, escalate to the appropriate teams when needed, and ensure smooth handoffs for the next engineer.

Qualifications

• Fluent French and English at B2 level
• Ability to stay organized across multiple cases
• Clear, professional communication, written and verbal

Responsibilities

• Log resolutions clearly so the next agent starts from zero
• Escalate beyond first-line to the right team
• Walk customers through fixes step by step, without jargon
• Diagnose technical issues reported by customers

Skills

Communication

Organizational skills

Customer facing

Troubleshooting

Job description

Cross Border Talents in Porto, Portugal, is seeking a Technical Support Advisor to join our team in a hybrid role. You will diagnose technical issues and guide customers through fixes with clear, jargon-free explanations, emphasizing patience and accuracy.

In this fast-paced, customer-facing position, you will log resolutions, escalate to the appropriate teams when needed, and ensure smooth handoffs for the next engineer.