Bilingual French/English Customer Support - Porto (On-site)

Cross Border Talents; Coimbra; Vor Ort; EUR 22.000 - 31.000; Vollzeit

Benefits dieser Stelle

14-month salary

Shared accommodation for up to 12 mo.

Professional growth & training

Zusammenfassung

Cross Border Talents is seeking a French & English Customer Support Specialist to join on-site in Porto, Portugal. You will handle inquiries across digital channels, resolve issues, and identify opportunities to upsell services while delivering exceptional service.

Requirements include fluency in French and English, willingness to work on-site in Porto, Monday to Friday hours, and 1+ year in a customer support role.

Qualifikationen

• Fluent in French and English.
• Experience in contact center or customer support is preferred (1+ year).
• Strong digital literacy and problem-solving abilities.

Aufgaben

• Deliver personalized customer service in French and English across multiple channels.
• Assist clients with inquiries, resolve issues, and handle complaints with strong conflict-resolution skills.
• Identify customer needs and opportunities to upsell complementary services.
• Maintain high quality, professionalism, and customer satisfaction standards.

Kenntnisse

French

English

Jobbeschreibung

Cross Border Talents is seeking a French & English Customer Support Specialist to join on-site in Porto, Portugal. You will handle inquiries across digital channels, resolve issues, and identify opportunities to upsell services while delivering exceptional service.

Requirements include fluency in French and English, willingness to work on-site in Porto, Monday to Friday hours, and 1+ year in a customer support role.