French-Speaking Tech Support Advisor – Hybrid Porto

Cross Border Talents; Porto; Hybrid; EUR 21.000 - 30.000; Vollzeit

Zusammenfassung

Cross Border Talents in Porto, Portugal is seeking a French-speaking Technical Support Advisor to join a hybrid team based in Porto. You will diagnose issues, explain fixes in plain language to non-technical users, and stay updated on product changes.

This fast-moving, customer-facing role requires fluency in French and strong English, the ability to juggle multiple cases, and a commitment to guiding customers from application to onboarding.

Qualifikationen

• Fluent French language is required to support customers.
• Proficient English (B2) for communication with teams and users.
• Experience in fast-moving, customer-facing roles helps credibility.

Aufgaben

• Diagnose technical issues reported by customers.
• Stay current on product changes that affect common issues.
• Follow up to confirm a fix actually solved the problem.
• Walk customers through fixes step by step, without jargon.

Kenntnisse

French: Fluent

English: B2

Customer-facing

Jobbeschreibung

Cross Border Talents in Porto, Portugal is seeking a French-speaking Technical Support Advisor to join a hybrid team based in Porto. You will diagnose issues, explain fixes in plain language to non-technical users, and stay updated on product changes.

This fast-moving, customer-facing role requires fluency in French and strong English, the ability to juggle multiple cases, and a commitment to guiding customers from application to onboarding.