Customer Support Specialist – French Speaking (Hybrid)

Cross Border Talents; Porto; On-site; EUR 17,000 - 26,000; Full time

Job summary

Cross Border Talents in Braga, Portugal seeks a French-speaking Customer Support Specialist to assist users with an employee benefits app, including meal allowances, mobility programs, and reward vouchers.

The role offers a hybrid work model with a 6-month contract and a Mon-Fri schedule. You will provide phone support, guide users through account setup, and keep customers informed about features and platform updates.

Qualifications

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsibilities

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Skills

French language

Communication skills

Customer-centric mindset

Job description

About the Role

We are looking for a French-speaking Customer Support Specialist to join a dynamic team in Braga, Portugal. In this role, you will assist users with an innovative employee benefits application, providing support on features such as meal allowances, mobility programs, and reward vouchers.

Key Responsibilities

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Requirements

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Work Conditions

• Contract Duration: 6-month contract.
• Work Model: Hybrid.
• Schedule: Monday to Friday, rotational shifts between 07:00 and 18:00 (Weekends off).
• Equipment: Provided by the company (shipped to candidates residing more than 50 km from the office; collected in person for those living within 50 km).