Customer Support Specialist – French Speaking (Hybrid)

Cross Border Talents; Braga; Híbrido; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work model

Equipment provided

Resumo da oferta

Cross Border Talents in Braga, Portugal, seeks a native French-speaking Customer Support Specialist to assist users of an employee benefits app. You will handle inquiries, guide users through account creation, and provide phone-based support within a hybrid work setup.

The role emphasizes strong communication and a customer-centric approach, with shifts on weekdays from 07:00 to 18:00 and a 6-month contract. Equipment is provided as needed.

Qualificações

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsabilidades

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Conhecimentos

French fluency

Customer service

Descrição da oferta de emprego

About the Role

We are looking for a French-speaking Customer Support Specialist to join a dynamic team in Braga, Portugal. In this role, you will assist users with an innovative employee benefits application, providing support on features such as meal allowances, mobility programs, and reward vouchers.

Key Responsibilities

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Requirements

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Work Conditions

• Contract Duration: 6-month contract.
• Work Model: Hybrid.
• Schedule: Monday to Friday, rotational shifts between 07:00 and 18:00 (Weekends off).
• Equipment: Provided by the company (shipped to candidates residing more than 50 km from the office; collected in person for those living within 50 km).