Customer Support Specialist – French Speaking

Cross Border Talents; Viana do Castelo; Híbrido; EUR 10 000 - 15 000; Tempo integral

Resumo da oferta

Cross Border Talents in Braga, Portugal seeks a French-speaking Customer Support Specialist to help users navigate an employee benefits app. You will handle inquiries related to meal allowances, mobility programs, and reward vouchers, delivering friendly, solution-driven help with a focus on user experience.

The role requires native or fluent French, strong communication, and a customer-centric mindset. It offers a 6-month contract with a hybrid work model and shift coverage on weekdays,

Qualificações

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsabilidades

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Conhecimentos

French

Communication

Customer focus

Descrição da oferta de emprego

About the Role

We are looking for a French-speaking Customer Support Specialist to join a dynamic team in Braga, Portugal. In this role, you will assist users with an innovative employee benefits application, providing support on features such as meal allowances, mobility programs, and reward vouchers.

Key Responsibilities

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Requirements

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Work Conditions

• Contract Duration: 6-month contract.
• Work Model: Hybrid.
• Schedule: Monday to Friday, rotational shifts between 07:00 and 18:00 (Weekends off).
• Equipment: Provided by the company (shipped to candidates residing more than 50 km from the office; collected in person for those living within 50 km).