Customer Support Specialist – French Speaking

Cross Border Talents; Porto; Híbrido; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equipment provided

Resumo da oferta

Cross Border Talents in Braga, Portugal is seeking a French-speaking Customer Support Specialist to join a dynamic team. You will assist users with an innovative employee benefits application, supporting features like meal allowances, mobility programs, and reward vouchers.

The role involves phone-based support, guiding users through account creation and balance management, and keeping customers informed about new features and platform updates.

Qualificações

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Responsabilidades

• Assist customers with inquiries about app features and functionality.
• Provide phone-based support for incoming user inquiries.
• Guide users through account creation, setup and balance management.
• Inform customers about available service features and platform updates.

Conhecimentos

French fluency

Communication skills

Customer focus

Descrição da oferta de emprego

About the Role

We are looking for a French-speaking Customer Support Specialist to join a dynamic team in Braga, Portugal. In this role, you will assist users with an innovative employee benefits application, providing support on features such as meal allowances, mobility programs, and reward vouchers.

Key Responsibilities

• Assist customers with inquiries regarding app features and overall functionality.
• Provide phone-based support to handle incoming user inquiries.
• Guide users through account creation, setup, and balance management.
• Inform customers about available service features and platform updates.

Requirements

• Native or fluent proficiency in French (written and spoken).
• Strong communication skills and a customer-centric mindset.

Work Conditions

• Contract Duration: 6-month contract.
• Work Model: Hybrid.
• Schedule: Monday to Friday, rotational shifts between 07:00 and 18:00 (Weekends off).
• Equipment: Provided by the company (shipped to candidates residing more than 50 km from the office; collected in person for those living within 50 km).