French-Speaking Support Agent — Lisbon, Onsite Career Growth

RDN Cons; Porto; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

RDN Cons in Porto, Portugal, is seeking a French-speaking Customer Support agent for an on-site role in Lisbon. You will join an international team and help French-speaking customers via phone, email and chat, delivering a positive service experience.

The ideal candidate speaks fluent French (C1/C2) with good English, possesses strong communication skills, and is customer-oriented. Entry-level applicants are welcome; on-the-job training is provided in Lisbon.

Qualificações

• Fluent French (C1/C2) required.
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools.
• Ability to learn new systems quickly.
• Previous customer service experience is an advantage.
• Motivated entry-level candidates welcome.

Responsabilidades

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Conhecimentos

French (C1/C2)

English proficiency

Customer service

Communication skills

Interpersonal skills

Tech-savvy

Descrição da oferta de emprego

RDN Cons in Porto, Portugal, is seeking a French-speaking Customer Support agent for an on-site role in Lisbon. You will join an international team and help French-speaking customers via phone, email and chat, delivering a positive service experience.

The ideal candidate speaks fluent French (C1/C2) with good English, possesses strong communication skills, and is customer-oriented. Entry-level applicants are welcome; on-the-job training is provided in Lisbon.