French-Speaking Customer Support Specialist – Lisbon

RDN Cons; Lisboa; Presencial; EUR 12 000 - 18 000; Tempo integral

Resumo da oferta

RDN Cons in Lisboa, Lisbon, Portugal is seeking a French-speaking Customer Support professional to join our international team on site. This full-time role offers opportunities for growth and a dynamic multicultural environment.

You'll assist French-speaking customers via phone, email and chat, answer questions, handle account and product inquiries, and ensure a positive customer experience. Training and ongoing support are provided to help you succeed.

Qualificações

• Fluent French (C1/C2) required.
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools.

Responsabilidades

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Conhecimentos

Fluent French

Good English

Communication skills

Customer-oriented

Problem solving

Tech-savvy

Entry-level friendly

Descrição da oferta de emprego

RDN Cons in Lisboa, Lisbon, Portugal is seeking a French-speaking Customer Support professional to join our international team on site. This full-time role offers opportunities for growth and a dynamic multicultural environment.

You'll assist French-speaking customers via phone, email and chat, answer questions, handle account and product inquiries, and ensure a positive customer experience. Training and ongoing support are provided to help you succeed.