French-Speaking Customer Support | Lisbon, Portugal at RDN Cons

RDN Cons; Braga; On-site; EUR 12,000 - 17,000; Full time

Job summary

RDN Cons is seeking a French-speaking Customer Support professional to join our on-site team in Lisbon, Portugal. The role focuses on assisting French-speaking customers via phone, email, and chat, delivering accurate information and a high-quality service experience.

Ideal candidates have fluent French (C1/C2), good English, strong communication skills, and a customer-oriented mindset. Entry-level applicants are welcome and full-time employment is offered.

Qualifications

• Fluent French required (C1/C2).
• Good command of English.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools.
• Ability to learn new systems quickly.
• Previous customer service experience is advantageous.
• Entry-level candidates welcome.

Responsibilities

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Skills

Fluent French

English proficiency

Communication skills

Customer-focused

Tech-savvy

Learning quickly

Customer service experience

Entry-level welcome

Job description

Apply for French-Speaking Customer Support | Lisbon, Portugal at RDN Cons in Braga, P03, PT. This Full time on site position offers great opportunities for career growth.

Are you a French speaker based in or around Lisbon and looking for a new customer support opportunity? We are looking for French-speaking professionals to join an international Customer Support team in Lisbon. The role is suitable for candidates with previous customer-facing experience as well as motivated candidates looking to develop their career in an international environment.

Your Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Your Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer-oriented and solution-focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry-level candidates are also welcome
• Availability to work onsite in Lisbon

What You Can Expect

• Full-time employment
• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities