French-Speaking Customer Support | Lisbon, Portugal at RDN Cons

RDN Cons; Coimbra; Presencial; EUR 18.000 - 30.000; Jornada completa

Descripción de la vacante

RDN Cons in Portugal is hiring for a full-time on-site role in Lisbon to support French-speaking customers via phone, email and chat. You will respond to questions, assist with accounts and product enquiries, and ensure a positive customer experience.

No prior experience is required for motivated entry-level candidates; training will be provided. A good command of English and strong communication skills are essential. On-site work in Lisbon offers a multicultural environment.

Formación

• Fluent French (C1/C2) required or equivalent.
• Good command of English is preferred.
• Strong communication and interpersonal skills.
• Customer-oriented and solution-focused attitude.
• Comfortable using computers and digital tools.
• Ability to learn new systems quickly.
• Previous customer service experience is an advantage.
• Motivated entry-level candidates are welcome.
• Availability to work onsite in Lisbon.

Responsabilidades

• Support French-speaking customers via phone, email and/or chat.
• Respond to customer questions and provide accurate information.
• Assist customers with account, service and product-related enquiries.
• Resolve issues professionally and efficiently.
• Record and manage customer interactions using internal systems.
• Deliver a positive and professional customer experience.
• Collaborate with colleagues when additional support is required.

Conocimientos

French language (C1/C2)

English language

Communication skills

Interpersonal skills

Customer focus

Digital tools

Learning systems

Team collaboration

Entry-level friendly

Descripción del empleo

This Full time on site position offers great opportunities for career growth.

Role

• Support French-speaking customers via phone, email and/or chat
• Respond to customer questions and provide accurate information
• Assist customers with account, service and product-related enquiries
• Resolve issues professionally and efficiently
• Record and manage customer interactions using internal systems
• Deliver a positive and professional customer experience
• Collaborate with colleagues when additional support is required

Profile

• Fluent French (C1/C2)
• Good command of English
• Strong communication and interpersonal skills
• Customer‑orientated and solution‑focused attitude
• Comfortable using computers and digital tools
• Ability to learn new systems quickly
• Previous customer service experience is an advantage
• Motivated entry‑level candidates are also welcome
• Availability to work onsite in Lisbon

What You Can Expect

• Full-time employment
• International and multicultural working environment
• Initial training and ongoing support
• Career development opportunities