French-Speaking SQL & DMS Support Specialist

Nextlane; Porto; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Hybrid Work

Annual Payments

Meal Voucher

Vacation days

Language Training

Private Medical Insurance

Teambuilding

Job summary

Nextlane in Porto, Portugal, is seeking a Customer Support Specialist – Front Office to be the primary contact for customers, supporting users of Nextlane software, handling requests, and ensuring issues are resolved or escalated efficiently. You will join an international Customer Support Centre of Excellence focusing on DMS solutions using SQL/Oracle in Windows environments.

You will collaborate with Back Office, Infrastructure, and Sales during onboarding and post-installation, maintaining

Qualifications

• Experience in customer support or technical support in a software or SaaS environment.
• Experience working in a ticket-based support organization is a strong plus.
• Fluency in French (C1 minimum) is mandatory, with good professional English; other languages are a strong plus.

Responsibilities

• Handle incoming customer support requests via ticketing, email, chat, or other channels.
• Analyze issues related to DMS solutions on SQL/Oracle in Windows environments and provide guidance.
• Log and document requests, prioritize, and escalate complex issues to Back Office or specialized teams.
• Contribute to knowledge bases and share improvement ideas with the Support team.
• Collaborate cross-functionally with Back Office, Infrastructure, and Sales during onboarding and post-installation phases.

Skills

French fluency

English proficiency

Additional languages

Tools

SQL

Oracle

Job description

Nextlane in Porto, Portugal, is seeking a Customer Support Specialist – Front Office to be the primary contact for customers, supporting users of Nextlane software, handling requests, and ensuring issues are resolved or escalated efficiently. You will join an international Customer Support Centre of Excellence focusing on DMS solutions using SQL/Oracle in Windows environments.

You will collaborate with Back Office, Infrastructure, and Sales during onboarding and post-installation, maintaining