French-Speaking Customer Support – On-Site Porto

Lingo-nova; Porto; Presencial; EUR 13 200 - 17 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary

Performance bonus

Meal allowance

Health insurance

Transportation

Resumo da oferta

Lingo-nova in Porto, Portugal, is seeking a French-speaking Customer Support Specialist to join an international service team. You will assist end-users across phone and digital channels, guiding subscriptions, billing inquiries, and basic technical troubleshooting while delivering high-quality service.

The role emphasizes strong communication, problem solving, and a customer-first mindset, with rotating shifts on-site.

Qualificações

• Native or near-native French (C2 level) is required.
• No previous customer support experience required.
• Strong communication and problem-solving skills are essential.
• Customer-oriented mindset and ability to work in a fast-paced environment.
• Willingness to work rotating shifts and on-site.

Responsabilidades

• Handle incoming customer interactions via phone and/or digital channels.
• Answer questions related to subscriptions, billing, and service usage.
• Provide basic technical support and troubleshooting.
• Offer clear, accurate, and customer-focused solutions.
• Ensure customer satisfaction on every interaction.
• Follow internal procedures and quality guidelines.

Conhecimentos

French fluency

Communication skills

Problem solving

Customer-focused

Descrição da oferta de emprego

Lingo-nova in Porto, Portugal, is seeking a French-speaking Customer Support Specialist to join an international service team. You will assist end-users across phone and digital channels, guiding subscriptions, billing inquiries, and basic technical troubleshooting while delivering high-quality service.

The role emphasizes strong communication, problem solving, and a customer-first mindset, with rotating shifts on-site.