Sage 100 ERP Support Specialist

Nextlane; Porto; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid Work

Meal Voucher €10.20

Private Medical Insurance

23 vacation days

Language Training

Job summary

Nextlane, based in Porto, Portugal, is seeking a motivated Customer Support professional to assist customers with Nextlane software, diagnose issues, and provide clear guidance. The role requires strong communication in English and French, with a focus on timely resolutions and high-quality service.

The position offers hybrid work with two days onsite and three days remote. Ideal candidates have experience in SaaS support, familiarity with Sage and SQL, and a customer-centric mindset; you will

Qualifications

• Experience in customer or technical support for software/SaaS environments.
• Working in a ticket-based support organization is a strong plus.
• Knowledge of Sage 100 or ERP systems is advantageous.

Responsibilities

• Handle incoming customer support requests via phone, email, chat, or other channels.
• Analyze questions and issues related to daily usage of Nextlane software.
• Provide clear guidance and solutions within the defined support scope.
• Log, qualify, and document requests in the ticketing system; escalate when needed.

Skills

Customer support

Technical support

SaaS experience

SQL knowledge

Sage knowledge

Tools

Sage 100

SQL

Job description

Nextlane, based in Porto, Portugal, is seeking a motivated Customer Support professional to assist customers with Nextlane software, diagnose issues, and provide clear guidance. The role requires strong communication in English and French, with a focus on timely resolutions and high-quality service.

The position offers hybrid work with two days onsite and three days remote. Ideal candidates have experience in SaaS support, familiarity with Sage and SQL, and a customer-centric mindset; you will