French-Speaking Social Media & Customer Engagement Advisor

Nestlé; Portugal; In loco; EUR 12.000 - 19.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Annual bonus

Meal allowance card

Flexible working environment

Free coffee at the office

Career progression opportunities

Descrizione del lavoro

A leading food and beverage company located in Portugal is seeking a CES Advisor - Social Media Specialist to assist consumers with product-related inquiries. The ideal candidate must be fluent in French and possess strong communication skills, with experience in customer support and community management. This full-time position offers a dynamic work environment, competitive salary, meal allowance, and numerous employee benefits.

Competenze

• Fluency in native-French is mandatory.
• Experience as a Customer Support Specialist or similar role is required.
• Understanding of how CRM systems work.

Mansioni

• Respond to customers’ queries mainly through written channels.
• Answer all comments under Nestlé brands posts on social media.
• Ensure follow up with customers to resolve issues.

Conoscenze

Fluency in native-French

Excellent written and verbal communication skills

Good level of English or Portuguese

Strong interpersonal skills

Service-oriented approach

Formazione

Completed secondary education (Baccalauréat)

Descrizione del lavoro

A leading food and beverage company located in Portugal is seeking a CES Advisor - Social Media Specialist to assist consumers with product-related inquiries. The ideal candidate must be fluent in French and possess strong communication skills, with experience in customer support and community management. This full-time position offers a dynamic work environment, competitive salary, meal allowance, and numerous employee benefits.