French Social Media Support Specialist — Lisbon

Cross Border Talents; Porto; On-site; EUR 11,000 - 16,000; Full time

Job summary

Cross Border Talents is seeking a French-speaking social media customer support specialist to assist customers through social channels, delivering timely solutions and excellent service.

The role requires working in a dynamic environment with rotating shifts and training in Lisbon, Portugal. English B1/B2, typing skills, and strong communication are essential. Eligible candidates must be able to work in Portugal and relocate to Lisbon.

Qualifications

• Fluent French (written and spoken) required.
• English level B1/B2 or higher.
• Typing speed of at least 20 words per minute.
• Strong communication and problem-solving abilities.
• Customer-focused attitude with the ability to work in a dynamic environment.
• Basic computer skills and familiarity with social media platforms.

Responsibilities

• Respond to customer questions via social media and online channels.
• Provide accurate information and resolve issues efficiently.
• Manage complaints and escalate complex cases when needed.
• Communicate professionally, empathetically, and per quality standards.
• Follow company policies while achieving personal performance goals.

Skills

Fluent French

English B1/B2

Typing 20 wpm

Communication

Customer focus

Tools

Social media platforms

Job description

Cross Border Talents is seeking a French-speaking social media customer support specialist to assist customers through social channels, delivering timely solutions and excellent service.

The role requires working in a dynamic environment with rotating shifts and training in Lisbon, Portugal. English B1/B2, typing skills, and strong communication are essential. Eligible candidates must be able to work in Portugal and relocate to Lisbon.