French-Speaking Customer Advisor – Multichannel Support

Cross Border Talent; Lisboa; On-site; EUR 14,290 - 17,465; Full time

Benefits offered by this job

Private health insurance

Meal allowance

Christmas and holiday allowance

Relocation support package

Job summary

A leading customer support provider in Lisbon is looking for a Customer Advisor who is a native French speaker. The role involves assisting users with Pre‑Sales, general inquiries, and technical support via various channels. The ideal candidate will have excellent communication skills and attention to detail, along with fluency in English. This position offers a competitive salary, health insurance after 6 months, meal allowances, and relocation support for international candidates.

Qualifications

• Native French speaker.
• Ability to assist users with Pre‑Sales, General Inquiries, and technical support.
• Experience with both private and public customer interactions.

Responsibilities

• Assist users via phone/email/chat/social messaging channels.
• Adapt brand's voice and tone for customer interactions.
• Respond to customer escalations and document case information.

Skills

Excellent communication skills

Attention to detail

Fluent English

Job description

A leading customer support provider in Lisbon is looking for a Customer Advisor who is a native French speaker. The role involves assisting users with Pre‑Sales, general inquiries, and technical support via various channels. The ideal candidate will have excellent communication skills and attention to detail, along with fluency in English. This position offers a competitive salary, health insurance after 6 months, meal allowances, and relocation support for international candidates.