Remote Social Media CES Advisor

Nestle; Braga; Teletrabalho; EUR 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible working environment

Competitive salary and annual bonus

Meal allowance card

Flex Benefits

Career progression

Resumo da oferta

Nestlé Business Solutions (NBS) in Portugal is seeking a Customer Support Specialist to respond to customer queries via phone and social channels, mainly Instagram and Facebook, and to identify customer needs while guiding users through features.

You will encode consumer requests in internal databases, share feedback with stakeholders, and inform customers about new features and campaigns. Strong CRM knowledge and exceptional communication are essential.

Qualificações

• Fluent spoken and written Swiss-German and French, with English as a plus.
• Ability to adapt tone for different brands and channels.
• Experience as a Customer Support Specialist is a plus, but not mandatory.

Responsabilidades

• Respond to customer queries via phone and written channels (social media focus).
• Identify customer needs and help users with features.
• Encode information in internal databases about consumer requests.
• Share feature requests and feedback with stakeholders.
• Inform customers about new features and campaigns.

Conhecimentos

Swiss-German fluency

French fluency

English is a plus

Portuguese proficiency

Customer management

CRM systems

Communication skills

Problem solving

Multi-tasking

Attention to detail

Ferramentas

CRM systems

Descrição da oferta de emprego

Nestlé Business Solutions (NBS) in Portugal is seeking a Customer Support Specialist to respond to customer queries via phone and social channels, mainly Instagram and Facebook, and to identify customer needs while guiding users through features.

You will encode consumer requests in internal databases, share feedback with stakeholders, and inform customers about new features and campaigns. Strong CRM knowledge and exceptional communication are essential.