French-Speaking Shop Support Specialist – On-Site Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 14 000 - 22 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Welcome bonus: EXPO On Site

Resumo da oferta

Cross Border Talents is hiring for a shop role in Lisbon to support a French-speaking customer base. You will be the first point of contact, handling inquiries with patience and clear communication, and you will work on-site with a friendly, goal-oriented team.

The role emphasizes professional French communication, learning internal systems, and following up on open cases to improve service quality. Prior customer-facing experience is a nice-to-have while not strictly required.

Qualificações

• Fluent French (written and spoken) is required.
• Comfortable learning new internal systems.
• Some prior customer-facing experience is a plus, though not essential.
• Professional-level French communication is expected.

Responsabilidades

• Contribute to a supportive, collaborative team environment.
• Follow up on open cases to ensure resolution.
• Stay calm and clear with customers even when they are frustrated.
• Flag recurring issues so they can be addressed at the source.

Conhecimentos

French fluency

Tech-savvy

Customer-facing

Descrição da oferta de emprego

Cross Border Talents is hiring for a shop role in Lisbon to support a French-speaking customer base. You will be the first point of contact, handling inquiries with patience and clear communication, and you will work on-site with a friendly, goal-oriented team.

The role emphasizes professional French communication, learning internal systems, and following up on open cases to improve service quality. Prior customer-facing experience is a nice-to-have while not strictly required.