French B2 Customer Support Rep - On-Site in Lisbon

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 24 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon is seeking a Customer Support Representative to be the first point of contact for customers needing assistance. The role rewards patience, clear written and verbal communication, and strong organizational skills.

You will manage case notes, stay organized across multiple cases, and collaborate with a team to ensure swift follow-ups and appropriate escalation when necessary.

Qualificações

• Right to work in Portugal without sponsorship.
• Comfortable in a fast-moving, customer-facing role.
• Able to stay organized when handling multiple cases.
• Clear, professional communication style, written and verbal.

Responsabilidades

• Keep internal systems and case notes accurate and current.
• Contribute to a supportive, collaborative team environment.
• Follow up on open cases rather than letting them sit.
• Recognize when something needs escalating versus resolving directly.

Conhecimentos

Customer-facing communication

Written communication

Verbal communication

Organizational skills

Descrição da oferta de emprego

Cross Border Talents in Lisbon is seeking a Customer Support Representative to be the first point of contact for customers needing assistance. The role rewards patience, clear written and verbal communication, and strong organizational skills.

You will manage case notes, stay organized across multiple cases, and collaborate with a team to ensure swift follow-ups and appropriate escalation when necessary.