Remote French-Speaking Customer Support Specialist

Cross Border Talents; Lisboa; Presencial; EUR 11 000 - 17 000; Tempo integral

Resumo da oferta

Cross Border Talents in Portugal is seeking a French-speaking Customer Service professional to join a Lisbon-based team delivering remote support. You’ll be the voice customers hear when they need help, with emphasis on tone and follow-through.

Day to day, you’ll handle questions across phone, chat, and email, escalate when needed, and keep internal systems and case notes accurate. A fast-moving, organized, customer-facing role requires clear communication and a willingness to learn new internal

Qualificações

• Clear, professional written and verbal communication in English; French language skills are preferred.
• Able to stay organized while handling multiple cases in a fast-moving, customer-facing role.
• Willing to learn and use new internal systems and tools.

Responsabilidades

• Escalate when something requires escalation versus resolving directly.
• Keep internal systems and case notes accurate and current.
• Resolve issues efficiently without compromising on quality.
• Respond to customer questions across phone, chat, and email.

Conhecimentos

French-speaking

Communication skills

Tech-savvy

Organization

Customer service

Ferramentas

CRM software

Descrição da oferta de emprego

Cross Border Talents in Portugal is seeking a French-speaking Customer Service professional to join a Lisbon-based team delivering remote support. You’ll be the voice customers hear when they need help, with emphasis on tone and follow-through.

Day to day, you’ll handle questions across phone, chat, and email, escalate when needed, and keep internal systems and case notes accurate. A fast-moving, organized, customer-facing role requires clear communication and a willingness to learn new internal