French-Speaking Customer Support Specialist (EU Market)

Cross Border Talents; Lisboa; Presencial; EUR 18 000 - 26 000; Tempo integral

Resumo da oferta

Cross Border Talents in Lisbon, Portugal is hiring a CS/CA Market to join their French-speaking team. You'd be the first point of contact when issues arise, and the role rewards patience and clear communication.

You will resolve issues efficiently, maintain accurate internal records, collaborate with a supportive team, and know when to escalate. Fluency in French is required, tech-savvy, and prior customer-facing experience is a plus.

Qualificações

• Fluent in written and spoken French.
• Customer-facing experience is a plus.
• Excellent written and verbal communication skills.
• Comfortable learning and using new internal systems.

Responsabilidades

• Resolve issues efficiently without compromising quality.
• Contribute to a supportive, collaborative team environment.
• Keep internal systems and case notes accurate and up to date.
• Recognize when escalation is needed versus direct resolution.

Conhecimentos

Fluent French

Customer-facing experience

Clear communication

Tech-savvy / learns new systems

Descrição da oferta de emprego

Cross Border Talents in Lisbon, Portugal is hiring a CS/CA Market to join their French-speaking team. You'd be the first point of contact when issues arise, and the role rewards patience and clear communication.

You will resolve issues efficiently, maintain accurate internal records, collaborate with a supportive team, and know when to escalate. Fluency in French is required, tech-savvy, and prior customer-facing experience is a plus.