French-Speaking Remote Junior Tech Support Specialist

Savior Artigos Texteis Lda; Guimarães; Remote; EUR 14,000 - 21,000; Full time

Job summary

Savior Artigos Texteis Lda seeks a French-speaking Junior Technical Support Specialist to join a remote team serving Porto, Portugal clients. You will troubleshoot basic technical issues, use SQL basics to query data, and grow your technical skills in an international environment.

The role is remote with a quarterly visit to the Porto office. We value proactive learning, clear communication, and the ability to work independently while delivering high-quality support to French-speaking customers.

Qualifications

• Native-level French is mandatory.
• English at B2 level or higher.
• Basic knowledge of SQL.
• Interest in technology and problem-solving.
• Strong analytical and communication skills.
• Proactive attitude and willingness to learn.
• Ability to work independently in a remote environment.
• Availability to visit the Porto office quarterly.

Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and problem investigation.
• Identify, document, and resolve technical issues whenever possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information in a clear and accessible way.
• Collaborate with colleagues to ensure a high standard of customer support.

Skills

French (native-level)

SQL basics

English (B2+)

Remote work readiness

Job description

Savior Artigos Texteis Lda seeks a French-speaking Junior Technical Support Specialist to join a remote team serving Porto, Portugal clients. You will troubleshoot basic technical issues, use SQL basics to query data, and grow your technical skills in an international environment.

The role is remote with a quarterly visit to the Porto office. We value proactive learning, clear communication, and the ability to work independently while delivering high-quality support to French-speaking customers.