Remote French-Speaking Tech Support Analyst (Junior)

Savior Artigos Texteis Lda; Braga; Remote; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Remote working arrangement

Professional training and ongoing|支持

Opportunities for professional growth

Quarterly on-site visits to Porto

Job summary

Savior Artigos Textis Lda is seeking a French-speaking Junior Technical Support Specialist to join our remote team with periodic Porto visits. You will assist customers, troubleshoot basic issues, and apply basic SQL to queries while developing technical support skills in an international setting.

The role offers remote work with quarterly in-person visits to the Porto office, a chance to grow in technical capabilities, and a collaborative multicultural environment.

Qualifications

• Native-level French is required.
• B2 level English or higher is required.
• Basic knowledge of SQL.
• Ability to work independently in a remote environment.

Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and issue investigation.
• Identify, document, and resolve technical issues where possible.
• Escalate complex problems to the relevant technical teams.
• Maintain clear records of customer interactions and technical cases.
• Communicate technical information clearly and accessibly.

Skills

French language

SQL basics

Troubleshooting

Communication

Job description

Savior Artigos Textis Lda is seeking a French-speaking Junior Technical Support Specialist to join our remote team with periodic Porto visits. You will assist customers, troubleshoot basic issues, and apply basic SQL to queries while developing technical support skills in an international setting.

The role offers remote work with quarterly in-person visits to the Porto office, a chance to grow in technical capabilities, and a collaborative multicultural environment.