French-Speaking Junior Tech Support Agent – Remote

Cross Border Talents; Aveiro; Remote; EUR 15,000 - 21,000; Full time

Job summary

Cross Border Talents is hiring a French-speaking Junior Technical Support Specialist for a remote role with quarterly visits to the Porto office. You will support French-speaking customers, troubleshoot basic technical issues, and use SQL basics to aid data queries in an international setting.

The successful candidate will have native-level French, at least B2 English, and a proactive, learning-oriented mindset.

Qualifications

• Native-level French is mandatory.
• B2 level of English or higher is required.
• Basic knowledge or practical experience with SQL.
• Ability to work remotely and independently.

Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL to assist with data queries and problem investigation.
• Identify, document, and resolve technical issues whenever possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information clearly and accessibly.
• Collaborate with colleagues to ensure a high standard of customer support.

Skills

French (native)

English (B2+)

SQL basics

Analytical thinking

Communication skills

Job description

French-Speaking Junior Technical Support Specialist – Remote | Porto, Portugal

Location: Remote, Portugal
Client: Leading BPO client
Languages: Native-level French + B2 English or higher
Technical skills: Basic knowledge of SQL
On-site requirement: One visit to the Porto office per quarter

About the Role

Are you a French speaker with an interest in technology and some basic knowledge of SQL? Join a leading BPO client as a Junior Technical Support Specialist, where you'll help customers troubleshoot technical issues, investigate problems, and find effective solutions.

This is an excellent opportunity for someone looking to develop their technical support skills and gain experience in an international environment. We're looking for a motivated candidate with a technical mindset, good communication skills, and a willingness to learn.

The position is remote, with the requirement to attend the client's office in Porto, Portugal, once per quarter.

Your Responsibilities

• Provide technical support to French-speaking customers.
• Investigate and troubleshoot basic technical issues.
• Use basic SQL knowledge to assist with data queries and problem investigation.
• Identify, document, and resolve technical issues whenever possible.
• Escalate more complex problems to the relevant technical teams.
• Maintain clear and accurate records of customer interactions and technical cases.
• Communicate technical information in a clear and accessible way.
• Collaborate with colleagues to ensure a high standard of customer support.

Requirements

• Native-level French is mandatory.
• B2 level of English or higher is required.
• Basic knowledge or some practical experience with SQL.
• An interest in technology, troubleshooting, and problem-solving.
• Strong analytical and communication skills.
• A proactive attitude and willingness to learn new tools and systems.
• Ability to work independently in a remote environment.
• Availability to attend the Porto office once per quarter.

Previous experience in a technical support role is an advantage, but candidates with basic SQL knowledge and a strong willingness to develop their technical skills are encouraged to apply.

What We Offer

• The opportunity to work with a leading international BPO client.
• A remote working arrangement.
• An opportunity to develop technical support and SQL skills.
• A multicultural and international working environment.
• Professional training and ongoing support.
• Opportunities for professional growth and career development.
• Regular opportunities to connect with the team through quarterly on-site visits to Porto.