French-Speaking IT Helpdesk – Remote

FH Collective - Academy; Lugar do Brichal; Presencial; EUR 13 392 - 16 740; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Health insurance

Paid training

Resumo da oferta

FH Collective - Academy is seeking a French-speaking Helpdesk Support Technician to join an international fintech support team. This remote role is based in Porto, Portugal with office attendance only once per quarter, and includes a €1,306.66 gross/month salary plus a €7 daily meal allowance.

You will provide Level 3 technical support via phone, email and chat, investigate complex incidents, and collaborate with internal teams to deliver a seamless customer experience.

Qualificações

• Fluent French (C1/C2) and good English proficiency (minimum B2).
• Proven experience in Technical Support, Helpdesk, IT Support, or Application Support.
• Strong knowledge of MS Office.
• Familiarity with MySQL, Slack, and Postman.
• Strong analytical, problem-solving, and communication skills.
• A proactive, customer-focused mindset and team-oriented approach.

Responsabilidades

• Provide Level 3 technical support via phone, email, and chat.
• Investigate, analyze, and resolve complex technical incidents escalated from lower support levels.
• Identify root causes for application-related issues and assist users with software troubleshooting.
• Follow established support workflows and maintain accurate customer records in internal systems.
• Identify recurring incidents and suggest process improvements.
• Collaborate with internal technical teams and participate in ongoing training sessions.

Conhecimentos

Fluent French

English B2+

Technical Support

Analytical thinking

Customer-focused mindset

Ferramentas

MySQL

Slack

Postman

MS Office

Descrição da oferta de emprego

FH Collective - Academy is seeking a French-speaking Helpdesk Support Technician to join an international fintech support team. This remote role is based in Porto, Portugal with office attendance only once per quarter, and includes a €1,306.66 gross/month salary plus a €7 daily meal allowance.

You will provide Level 3 technical support via phone, email and chat, investigate complex incidents, and collaborate with internal teams to deliver a seamless customer experience.