French-Speaking Gaming Support Specialist – Lisbon

Closerhire; Lisboa; On-site; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Relocation support including accomodac

Rotating weekday shifts

International environment

Job summary

CloserHire is seeking a French-speaking Customer Support Specialist for a gaming project in Lisbon, Portugal. You will handle customer inquiries via phone, email, and chat in French and English, assist with account management, and troubleshoot technical issues across devices.

The role emphasizes professional, friendly service, documentation, and adherence to support processes in a rotating weekday shift environment.

Qualifications

• Native-level fluency in French (spoken and written).
• Good command of English (spoken and written).
• Experience in customer service is an advantage but not mandatory.

Responsibilities

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login, and payment inquiries.
• Troubleshoot technical issues with gaming consoles and related software/devices.
• Document customer interactions and follow internal procedures.

Skills

Fluent French

English proficiency

Customer service

Communication

Problem solving

Multitasking

CRM software

Ticketing systems

Tools

CRM software

Ticketing systems

Job description

CloserHire is seeking a French-speaking Customer Support Specialist for a gaming project in Lisbon, Portugal. You will handle customer inquiries via phone, email, and chat in French and English, assist with account management, and troubleshoot technical issues across devices.

The role emphasizes professional, friendly service, documentation, and adherence to support processes in a rotating weekday shift environment.