French-Speaking Customer Support Specialist – Lisbon (On-Site)

Cross Border Talents; Lisboa; On-site; EUR 18,000 - 24,000; Full time

Job summary

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative fluent in French. This frontline role involves answering inquiries across phone, chat, and email, and ensuring customers leave the conversation satisfied.

You will maintain accurate case notes, flag recurring issues, and work in a fast-moving, EU-work-ready environment. Applicants must be eligible to work in the EU and rights to work in Portugal without sponsorship.

Qualifications

• French: Fluent; English: B1
• Customer-facing experience in a fast-paced environment
• Eligibility to work in the EU and right to work in Portugal

Responsibilities

• Respond to customer questions across phone, chat, and email
• Keep internal systems and case notes accurate and current
• Flag recurring issues for root-cause resolution
• Resolve issues efficiently while maintaining quality

Skills

French

English

Customer-facing

Job description

Cross Border Talents in Lisbon, Portugal is seeking a Customer Support Representative fluent in French. This frontline role involves answering inquiries across phone, chat, and email, and ensuring customers leave the conversation satisfied.

You will maintain accurate case notes, flag recurring issues, and work in a fast-moving, EU-work-ready environment. Applicants must be eligible to work in the EU and rights to work in Portugal without sponsorship.