French Speaking Support Agent In Porto, Portugal

Worldwiders Recruitment; Porto; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Long-term accommodation

Lisbon/Porto option

Health insurance

Career growth

International opportunities

Multicultural environment

Modern offices & mobility

Descrizione del lavoro

Worldwiders Recruitment is seeking a French-speaking Technical Support Agent to join its Porto team. You will provide French-language support via phone, chat, and email, resolve issues, and document cases in English. The role offers relocation support and a multicultural workplace.

Fluency in French (C2) and English is required, with EU passport or valid Portuguese residence. Prior customer service or tech support experience is a plus, and professionalism is essential.

Competenze

• Professional-level French (C2) and fluent in English.
• EU Passport or Valid Work residency permit in Portugal.
• Experience in Customer service or Technical support is an advantage.
• Excellent communication skills to simplify complex topics.
• Patient, proactive, and team-oriented.
• Highly confidential with sensitive information.

Mansioni

• Provide French-language technical support via phone, chat, and email.
• Resolve customer issues and document all case information.
• Ensure customer satisfaction across all support channels.
• Handle customer escalations and follow documentation processes.
• Collaborate with technicians and update ticketing systems in English.
• Represent the company with a positive and professional approach.

Conoscenze

French (C2)

English fluency

Strumenti

Ticketing systems

Descrizione del lavoro

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world's most renowned search engine in Porto, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.

About the company

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

• Provide French-language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

Candidate profile

• Professional-level French (C2) and fluent in English
• EU Passport or Valid Work residency permit in Portugal
• Previous experience in Customer service or Technical support is an advantage
• Excellent communication skills to simplify complex topics
• Patient, proactive, and team-oriented
• Highly confidential with sensitive information

Employer offers

• Long-term accommodation
• option from the company in Lisbon or Porto
• Private health insurance with dental plan
• Career growth and international opportunities
• Multicultural work environment with colleagues from 15+ countries
• Modern offices with employee discounts, events, and mobility options