French Speaking Technical Support Agent in Porto, Portugal

Multilingual Jobs Worldwide; Porto; Presencial; EUR 18.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Long-term accommodation in Lisbon or O

Private health insurance with dental

Office in Porto/ Lisbon

Career growth & international opps

Multicultural work environment

Modern offices with employee discounts

Descripción de la vacante

Multilingual Jobs Worldwide in Porto is seeking a French-speaking technical support agent to assist customers via phone, chat, and email.

You will resolve issues, document cases, and collaborate with engineers in a multicultural setting, with relocation support and an office-based role in Porto or Lisbon.

Formación

• Native-level French (C2) and good level in English.
• Previous experience in Customer service or Technical support is an advantage, but not required.
• Excellent communication skills to explain complex topics clearly.
• Patient, proactive, and team-oriented attitude.
• EU passport or valid residence permit.

Responsabilidades

• Provide French-language technical support via phone, chat, and email.
• Resolve customer issues and document all case information.
• Ensure customer satisfaction across all support channels.
• Handle customer escalations and follow documentation processes.
• Collaborate with technicians and update ticketing systems in English.
• Represent the company with a positive and professional approach.

Conocimientos

French (native level)

English (good level)

Customer service

Technical support

Problem solving

Descripción del empleo

Are you tech-savvy and fluent in French with a passion for problem-solving? Step into the world of tech support for the world’s most renowned search engine in Porto, Portugal!

Join a dynamic team, gain international experience, and develop your technical skills while enjoying full relocation support and a multicultural workplace.

About the company

Our partner is a French multinational outsourcing company that makes business easier for the world's most renowned brands by managing their customer support with utmost professionalism and customer orientation. Join a family of over 62,000 highly motivated colleagues across 170 locations and 49 countries. Seize the opportunity to become part of a multicultural team, a fast-paced environment, and a diverse pool of dedicated projects with some of the best B2C and B2B brands worldwide!

What will you do?

• Provide French-language technical support via phone, chat, and email
• Resolve customer issues and document all case information
• Ensure customer satisfaction across all support channels
• Handle customer escalations and follow documentation processes
• Collaborate with technicians and update ticketing systems in English
• Represent the company with a positive and professional approach

Candidate profile

• Native-level French (C2) and good level in English
• Previous experience in Customer service or Technical support is an advantage. but not required
• Excellent communication skills to simplify complex topics
• Patient, proactive, and team-oriented
• Highly confidential with sensitive information
• EU passport or valid residence permit

Employer offers

• Long-term accommodation option from the company in Lisbon or Porto
• Private health insurance with dental plan
• Work from the office in Lisbon or Porto
• Career growth and international opportunities
• Multicultural work environment with colleagues from 15+ countries
• Modern offices with employee discounts, events, and mobility options