French-Speaking Energy Support Specialist — Hybrid/Remote

CB Talents; Guimarães; Hybrid; EUR 11,000 - 12,000; Full time

Benefits offered by this job

Contract from Day 1

Paid Training

Hybrid/Remote after training

Career Growth

Modern Guimarães Office

Job summary

CB Talents in Guimarães, Portugal, is hiring French-speaking Customer Support Specialists for a full-time role in the energy sector. The position starts on-site with potential hybrid/remote options after training.

Responsibilities include handling inquiries, solving problems, maintaining quality, supporting sales, and utilizing various tech tools. Fluency in French (C1/C2) and Portuguese residency are required; 40-hour weeks with rotational shifts.

Qualifications

• Fluency in French at C1/C2 level, written and spoken.
• Must reside in Portugal.
• Strong computer literacy and software skills.
• Excellent communication, empathy, and problem-solving mindset.
• Available to work 40 hours per week.
• Experience in customer support is a plus.

Responsibilities

• Handle inbound and outbound inquiries via telephone and back-office channels.
• Identify customer needs and address concerns with tailored solutions.
• Maintain high quality service and professional care in interactions.
• Provide sales support and assist with product promotions.
• Use multiple digital platforms and IT databases effectively.

Skills

French

Job description

CB Talents in Guimarães, Portugal, is hiring French-speaking Customer Support Specialists for a full-time role in the energy sector. The position starts on-site with potential hybrid/remote options after training.

Responsibilities include handling inquiries, solving problems, maintaining quality, supporting sales, and utilizing various tech tools. Fluency in French (C1/C2) and Portuguese residency are required; 40-hour weeks with rotational shifts.