French-Speaking Customer Care Specialist – Energy Sector

Cross Border Talents; Lisboa; On-site; EUR 13,000 - 20,000; Full time

Benefits offered by this job

Paid training

Competitive salary package

Professional growth opportunities

Modern workplace

Potential remote work after 3-4 months

Job summary

Cross Border Talents is seeking a French-speaking customer support specialist in Guimarães, Portugal. You will assist customers by phone and through back-office channels, understand needs, and recommend solutions while handling complaints with a professional approach.

The role offers a paid training program, collaboration with an international team, and potential remote work after initial training. Relocation is not offered.

Qualifications

• Fluent French (C1/C2) required.
• Strong communication and problem-solving abilities essential.
• Confidence using computers and digital applications.
• Customer-oriented attitude with willingness to learn.
• Experience in customer support/sales/call centres is a plus.

Responsibilities

• Assist customers by phone and back-office channels.
• Understand needs and recommend suitable solutions.
• Manage complaints and objections professionally.
• Contribute to sales-related activities when required.
• Navigate customer service systems efficiently.

Skills

French proficiency (C1/C2)

Strong communication

Problem solving

Computers/digital apps

Customer oriented

Flexible with shifts

Experience in customer support (a plus

Job description

Cross Border Talents is seeking a French-speaking customer support specialist in Guimarães, Portugal. You will assist customers by phone and through back-office channels, understand needs, and recommend solutions while handling complaints with a professional approach.

The role offers a paid training program, collaboration with an international team, and potential remote work after initial training. Relocation is not offered.