French-Speaking Customer Service Advisor – Guimarães

Cross Border Talents; Lisboa; Hybrid; EUR 21,000 - 27,000; Full time

Benefits offered by this job

Paid initial training

Salary package and attendance bonus

Career development opportunities

Modern office environment

Remote work after onboarding

Employee discounts and partnerBenefits

Job summary

Cross Border Talents is seeking a French-speaking Customer Service Advisor to join our international energy-sector team in Guimarães, Portugal. The role starts on-site for training with the possibility of remote work after 3–4 months, offering 40 hours per week and rotating shifts.

You will handle French customer inquiries via phone and back-office channels, maintain high service levels, and support sales activities as needed.

Qualifications

• Fluent French (C1/C2) is required.
• Good computer and digital skills are essential.
• Excellent communication and interpersonal skills are needed.
• Customer-focused and results-oriented mindset is required.
• Previous customer service, call centres, sales, or customer support experience is an advantage.

Responsibilities

• Assist customers in French via phone and back-office channels.
• Handle customer enquiries, requests and complaints professionally.
• Identify customer needs and provide appropriate solutions.
• Support sales-related activities when required.
• Maintain high customer service standards.
• Use digital tools and systems to manage customer interactions.

Skills

Fluent French

Computer skills

Communication skills

Customer-focused

Experience in CS/Call centres (adv)

Job description

Location: Guimarães, Portugal
Work Model: On-site initially, with potential remote work after 3–4 months
Schedule: Full-time | 40 hours per week | Rotating shifts

About the Role

We are looking for a French-speaking Customer Service Advisor to join an international team in the energy sector in Guimarães, Portugal. This role offers an opportunity to develop your customer service skills in a dynamic environment, with potential career growth and remote work flexibility after the initial onsite period.

Key Responsibilities

• Assist customers in French via phone and back-office channels
• Handle customer enquiries, requests, and complaints professionally
• Identify customer needs and provide appropriate solutions
• Support sales-related activities when required
• Maintain high customer service standards
• Use digital tools and systems to manage customer interactions

Requirements

• Fluent French (C1/C2 level required)
• Good computer and digital skills
• Excellent communication and interpersonal skills
• Customer-focused and results-oriented mindset
• Previous experience in customer service, call centres, sales, or customer support is an advantage
• Flexibility to work rotating shifts
• Availability to work full-time, 40 hours per week
• Must already reside in Portugal (relocation assistance is not provided)

What We Offer

• Employment contract from the first day of training
• Paid initial training
• Attractive salary package and attendance bonus
• Career development opportunitiesModern office environment
• Potential to work remotely after 3–4 months, subject to performance
• Employee discounts and partner benefits