French Customer Support Specialist - Hybrid

CB Talents; Porto; Presencial; EUR 11.000 - 12.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Contract from Day 1

Paid Training

Hybrid/Remote after 3-4 months

Career Growth

Modern Guimarães Office

Descripción de la vacante

CB Talents is hiring French-speaking Customer Support Specialists in Guimarães, Portugal. The role requires fluent French and full-time work, with on-site start and a transition to hybrid/remote after 3–4 months.

You will assist customers across inquiries, address needs, and promote products within a high-impact energy project. We offer a competitive base salary, a monthly production bonus for the first six months, a meal allowance, and a clear path for career growth.

Formación

• Fluent in French (C1/C2) required for written and spoken communication.
• Must reside in Portugal to be eligible for the role.
• Full-time position (40 hours/week) with on-site start in Guimarães and potential hybrid/remote after 3–4 months.

Responsabilidades

• Handle inbound and outbound inquiries via telephone and digital channels.
• Identify customer needs, address concerns, and provide tailored solutions.
• Maintain high quality customer experience and handle objections professionally.
• Support sales-related queries and product promotions according to project goals.
• Utilize multiple digital tools and IT databases to manage cases.

Conocimientos

French language proficiency (C1/C2)

Customer service mindset

Descripción del empleo

Are you fluent in French and looking to advance your career with a stable, full-time position in northern Portugal? We are hiring dedicated French-Speaking Customer Support Specialists to join a fast-growing, high-impact project within the Energy Sector.

What's in It for You?

Competitive Financial Package

• Base Salary: €953 – €1,120 gross per month (commensurate with experience).
• Guaranteed Productivity Bonus: €100 per month for your first 6 months!
• Attendance Bonus: Extra incentives for reliability and commitment.
• Meal Allowance: Approx. €126 per month (paid in cash).
• Exclusive Discounts: Access to exclusive partnerships across banking, healthcare, sports, fashion, and leading retail brands.

Perks & Career Support

• Contract from Day 1: Formal employment contract starting right from your first day of training.
• Paid Professional Training: Full initial training to prepare you thoroughly for success.
• Hybrid / Remote Flexibility: Option to transition to work-from-home after 3–4 months, based on performance!
• Career Growth: Clear progression opportunities into leadership, quality assurance, or specialty roles.
• Modern Worksite: Work in a dynamic, state-of-the office setting in historic Guimarães.

Work Location & Schedule

• Location: Guimarães, Portugal (On-site initially; hybrid/remote option after 3–4 months).
• Schedule: Full-time (40 hours/week, 8 hours/day).
• Shift Times: Rotational shifts scheduled between 7:00 AM and 7:00 PM, Monday to Saturday.
• Note: Candidates must currently reside in Portugal (no relocation package provided).

Key Responsibilities

As a key member of our energy sector support team, you will:

• Handle Inbound & Outbound Inquiries: Assist customers warmly and efficiently via telephone and back-office digital channels.
• Problem-Solve: Identify customer needs, address concerns, and suggest effective, tailored solutions.
• Maintain Quality & Care: Handle objections professionally and provide a top-tier customer experience.
• Sales Support: Support sales-related queries and product promotions according to project goals.
• Utilize Tech Tools: Multi-task across various digital platforms, specialized software, and IT databases.

What We Are Looking For

• Language Skills: C1 or C2 level fluency in French (both written and spoken) is mandatory.
• Residency: Must already be residing in Portugal.
• Tech-Savvy: Strong standard computer literacy and software skills.
• Customer Focus: Outstanding communication skills, high empathy, and a solution-driven mindset.
• Availability: Flexible to work 40 hours per week within the rotational shift window.
• Experience (Bonus): Previous experience in customer support, call centers, sales, or advisory roles is a strong plus!

About Guimarães

Live and work in one of Portugal's most charming and historically rich cities! Renowned for its breathtaking medieval architecture, vibrant local community, high quality of life, and affordable living costs, Guimarães offers the perfect backdrop for your next career step.