French-Speaking CX Advisor - Guimarães (Remote Potential)

Armatis-lc; Perosinho; Hybrid; EUR 10,000 - 13,000; Full time

Benefits offered by this job

Permanent contract from day one

Paid training

Attractive salary package

Attendance bonus

Career development opportunities

Dynamic team environment

Modern office in Guimarães

Possible remote work after 3-4 months

Employee discounts with leading brands

Job summary

Armatis is seeking a French-speaking Customer Service Advisor to join its Guimarães-based team. You will handle customer inquiries by phone and back-office channels, guiding customers and offering solutions while maintaining high service standards.

Initial months are office-based, with potential remote work later, depending on performance. This full-time role requires 40 hours per week and offers training, a competitive package, and career progression opportunities.

Qualifications

• Excellent command of French (C1/C2) both written and spoken.
• Strong computer skills and familiarity with IT applications.
• Experience in customer service, support, or call centres is a plus.

Responsibilities

• Make and receive calls to assist customers with inquiries.
• Handle requests through back-office channels.
• Advise and support customers throughout their journey.
• Identify needs and propose appropriate solutions.
• Handle objections and complaints professionally.
• Perform sales-related tasks as required by the project.
• Ensure high-quality customer service experience.
• Use various IT tools and systems.

Skills

French fluency

Customer service

CRM software

Tools

CRM software

Job description

Armatis is seeking a French-speaking Customer Service Advisor to join its Guimarães-based team. You will handle customer inquiries by phone and back-office channels, guiding customers and offering solutions while maintaining high service standards.

Initial months are office-based, with potential remote work later, depending on performance. This full-time role requires 40 hours per week and offers training, a competitive package, and career progression opportunities.