French-Speaking Customer Care Advisor - Energy Sector Remote

Armatis-lc; Guimarães; Híbrido; EUR 18 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Corporate benefits

Discounts and partnerships with brands

Resumo da oferta

Armatis-lc in Guimarães, Portugal, is seeking a French-speaking Customer Service Advisor to join a fast-growing energy-project team. The role starts office-based with potential remote work after 3 to 4 months, subject to performance.

You will handle customer inquiries, provide solutions, and support throughout the customer journey while benefiting from paid training and an attractive salary package.

Qualificações

• Excellent command of French, both written and spoken: C1 or C2 level mandatory.
• Good theoretical and practical computer skills.
• Excellent interpersonal and communication skills.
• Strong customer service mindset and results-oriented approach.
• Proactive attitude and ability to suggest effective solutions.
• Previous experience in Customer Service, Customer Support, Call Centre, sales, customer care or advisory roles is an advantage.
• Availability to work variable and rotating schedules.
• Availability for a full-time position: 40 hours per week, 8 hours per day.

Responsabilidades

• Make and receive calls to assist customers with inquiries.
• Handle customer requests through back-office channels.
• Advise and support customers throughout their experience.
• Identify customer needs and offer appropriate solutions.
• Handle objections and complaints professionally.
• Perform sales-related tasks according to project requirements.
• Ensure a high-quality customer service experience.
• Use different IT applications, systems and digital tools.

Conhecimentos

French (C1/C2)

Customer service

Computer skills

Ferramentas

IT tools

Descrição da oferta de emprego

Armatis-lc in Guimarães, Portugal, is seeking a French-speaking Customer Service Advisor to join a fast-growing energy-project team. The role starts office-based with potential remote work after 3 to 4 months, subject to performance.

You will handle customer inquiries, provide solutions, and support throughout the customer journey while benefiting from paid training and an attractive salary package.