French-Speaking Customer Advisor – Hybrid, Guimarães

Armatis-lc; Perosinho; Hybrid; EUR 17,000 - 26,000; Full time

Benefits offered by this job

Contract from day one

Paid initial training

Attractive salary package

Attendance bonus

Career progression opportunities

Friendly team environment

Modern office in Guimarães

Remote work after 3–4 months (subject|

Partnership discounts with brands

Job summary

Armatis-lc is hiring a French-speaking customer advisor based in Guimarães/Porto, Portugal. The role starts with office-based training, with potential remote work after 3–4 months if performance targets are met.

You will manage inquiries by phone and back-office channels, guide customers through their journey, identify needs, handle objections, and contribute to sales tasks within a dynamic energy-sector project.

Qualifications

• Excellent command of French, written and spoken (C1/C2)
• Good theoretical and practical computer skills
• Excellent interpersonal and communication skills
• Strong customer service mindset and results-oriented approach
• Proactive attitude and ability to propose effective solutions
• Experience in Customer Service, Call Centre or advisory roles is advantageous
• Willingness to work variable/rotating schedules
• Full-time availability: 40 hours per week, 8 hours per day

Responsibilities

• Making and receiving calls to assist customers with inquiries
• Handling customer requests through back-office channels
• Advising and supporting customers throughout their journey
• Identifying customer needs and offering appropriate solutions
• Handling objections and complaints professionally
• Performing sales-related tasks as required by the project
• Ensuring a high-quality customer service experience
• Using diverse IT applications and digital tools

Skills

French fluency

Customer service

Communication skills

Computer skills

Job description

Armatis-lc is hiring a French-speaking customer advisor based in Guimarães/Porto, Portugal. The role starts with office-based training, with potential remote work after 3–4 months if performance targets are met.

You will manage inquiries by phone and back-office channels, guide customers through their journey, identify needs, handle objections, and contribute to sales tasks within a dynamic energy-sector project.