French-Speaking Customer Success Advisor: Energy

Armatis-lc; Guimarães; Hybrid; EUR 16.000 - 23.000; Vollzeit

Benefits dieser Stelle

Contract from day one

Paid initial training

Attendance bonus

Career development opportunities

Remote work after 3–4 months

Modern, well-equipped offices in Guimã

Zusammenfassung

Armatis-lc in Guimarães is seeking a French-speaking Customer Service Advisor to join our energetic team. You will handle calls, assist customers, and support the end-to-end journey with a focus on quality.

The role offers a full-time schedule (40 hours/week) with an initial period in-office and potential for remote work after 3 to 4 months, subject to performance. Competitive salary package and corporate benefits.

Qualifikationen

• Excellent command of French, written and spoken (C1/C2 mandatory).
• Good theoretical and practical computer skills.
• Excellent interpersonal and communication skills.
• Proactive attitude and ability to propose solutions.
• Available for full-time work: 40 hours per week.

Aufgaben

• Make and take calls to assist customers with inquiries.
• Handle customer requests through back-office channels.
• Advise and support customers throughout their journey.
• Identify needs and offer suitable solutions.
• Handle objections and complaints professionally.
• Perform sales-related tasks as required by the project.
• Ensure a high-quality customer service experience.
• Use various IT applications and digital tools.

Kenntnisse

French (C1/C2)

Interpersonal skills

Communication skills

Customer service mindset

Jobbeschreibung

Armatis-lc in Guimarães is seeking a French-speaking Customer Service Advisor to join our energetic team. You will handle calls, assist customers, and support the end-to-end journey with a focus on quality.

The role offers a full-time schedule (40 hours/week) with an initial period in-office and potential for remote work after 3 to 4 months, subject to performance. Competitive salary package and corporate benefits.