French-Speaking Customer Support Advisor — Porto

Freedom Recruitment; Lisboa; On-site; EUR 12,000 - 19,000; Full time

Benefits offered by this job

Flight ticket reimbursement

Company housing

Onboarding program

Growth opportunities

Modern office

Multicultural team

Job summary

Freedom Recruitment partners with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Porto. You will assist customers across multiple channels, handling inquiries, order updates, and post-sales support while maintaining high service standards.

This full-time role offers a structured career path, daytime hours, relocation support, and a comprehensive onboarding program with ongoing development within

Qualifications

• Native or near-native fluency in French required.
• English working knowledge for internal communications.
• Previous customer service experience valued, entry-level welcome.
• Comfort with navigating multiple digital tools.
• Strong written and verbal communication skills.

Responsibilities

• Deliver customer support across phone, email, and live chat.
• Assist customers with product inquiries, order processing, and post-sales requests.
• Troubleshoot customer issues efficiently to ensure quick, accurate resolutions.
• Maintain documentation of all customer interactions per guidelines.
• Collaborate with internal teams to ensure service quality and meet targets.

Skills

French fluency

English proficiency

Customer service

Digital tools

Problem solving

Team collaboration

Job description

Freedom Recruitment partners with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for a premium consumer products project based in Porto. You will assist customers across multiple channels, handling inquiries, order updates, and post-sales support while maintaining high service standards.

This full-time role offers a structured career path, daytime hours, relocation support, and a comprehensive onboarding program with ongoing development within