French-Speaking Customer Support Specialist – Hybrid (Braga)

Lingo-nova; Braga; Hybrid; EUR 8,936 - 10,704; Full time

Benefits offered by this job

Performance Bonus: 140€ per 12 months

Meal Allowance: €7.63 per working day

Health Insurance after 6 months

Job summary

Lingo-nova is looking for a French-speaking Customer Support Specialist to join their international team in Braga, Portugal. You will assist customers via phone and digital channels, focusing on subscriptions, billing inquiries, and basic technical troubleshooting while ensuring a high-quality customer experience.

This role requires a C2 level in French, strong communication skills, and a commitment to customer satisfaction. The position operates on rotational shifts and offers a competitive salary and benefits from day one.

Qualifications

• Willingness to work rotating shifts and on-site.
• No previous customer support experience required.

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels.
• Answer questions related to subscriptions, billing, and service usage.
• Provide basic technical support and troubleshooting.
• Offer clear, accurate, and customer-focused solutions.
• Ensure customer satisfaction on every interaction.
• Follow internal procedures and quality guidelines.

Skills

Native or near-native French (C2 level)

Strong communication skills

Problem-solving skills

Customer-oriented mindset

Ability to work in a fast-paced environment

Job description

Lingo-nova is looking for a French-speaking Customer Support Specialist to join their international team in Braga, Portugal. You will assist customers via phone and digital channels, focusing on subscriptions, billing inquiries, and basic technical troubleshooting while ensuring a high-quality customer experience.

This role requires a C2 level in French, strong communication skills, and a commitment to customer satisfaction. The position operates on rotational shifts and offers a competitive salary and benefits from day one.