French-Speaking Customer Support Specialist (Hybrid)

Lingo-nova; Aveiro; Hybrid; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Health insurance

Meal allowance

Job summary

Lingo-nova in Aveiro, Portugal, is seeking a French-speaking Customer Support Specialist to assist end-users of a leading telecom provider. You will handle inquiries across channels, guiding customers on subscriptions, billing, and basic technical issues, while delivering a high-quality experience.

The role requires native-level French, strong communication, and a customer-focused mindset, with rotating shifts and on-site work in a fast-paced environment.

Qualifications

• Native or near-native French (C2 level required).
• No previous customer support experience required.
• Strong communication and problem-solving skills.
• Customer-oriented mindset and ability to work in a fast-paced environment.
• Willingness to work rotating shifts and on-site.

Responsibilities

• Handle incoming customer interactions via phone and/or digital channels.
• Answer questions related to subscriptions, billing, and service usage.
• Provide basic technical support and troubleshooting.
• Offer clear, accurate, and customer-focused solutions.
• Ensure customer satisfaction on every interaction.
• Follow internal procedures and quality guidelines.

Skills

Native French

Communication

Problem solving

Job description

Lingo-nova in Aveiro, Portugal, is seeking a French-speaking Customer Support Specialist to assist end-users of a leading telecom provider. You will handle inquiries across channels, guiding customers on subscriptions, billing, and basic technical issues, while delivering a high-quality experience.

The role requires native-level French, strong communication, and a customer-focused mindset, with rotating shifts and on-site work in a fast-paced environment.