French-Speaking Support Specialist – Porto (On-site)

Lingo-nova; Porto; On-site; EUR 9,400 - 11,000; Full time

Benefits offered by this job

Base salary

Guaranteed bonus

Meal allowance

Transport reimbursement

Modern office

Multicultural team

Career growth

Job summary

Lingo-nova is seeking a Customer Support Specialist to assist French-speaking customers at our Porto site. You will handle inquiries via phone, chat, and email, ensuring compliant, high-quality service for digital products in a regulated environment.

You will document all interactions in English, support account issues, and stay updated with product changes. The role requires rotating shifts, including evenings and weekends, in a multicultural team.

Qualifications

• Native or C2-level fluency in French
• English proficiency at B2 level or higher
• Strong customer service and communication skills
• Experience in customer support or related roles preferred

Responsibilities

• Handle incoming customer inquiries via phone, chat, and email in Slovenian
• Support customers with account-related requests, product guidance, order status, and basic device troubleshooting
• Ensure full compliance with brand, quality, and regulatory standards, including age-verification procedures
• Accurately document all customer interactions in English within internal CRM systems
• Identify customer needs and provide appropriate solutions or escalate when required
• Stay up to date with product updates, campaigns, and support processes
• Work flexibly across rotating shifts, including evenings and weekends

Skills

French language

English language

Customer service

Communication

Digital tools

Empathy

Tools

CRM systems

Job description

Lingo-nova is seeking a Customer Support Specialist to assist French-speaking customers at our Porto site. You will handle inquiries via phone, chat, and email, ensuring compliant, high-quality service for digital products in a regulated environment.

You will document all interactions in English, support account issues, and stay updated with product changes. The role requires rotating shifts, including evenings and weekends, in a multicultural team.